If you experiencing a General Protection Fault, you may have a conflict with a program that is running in the background. In particular, we have had some users report that First Aid 95 and First Aid 97 report erroneous General Protection Faults. By turning off First Aid, the NeuroShell Trader runs with no problems.

If you are experiencing other errors or problems, then you should run the troubleshooting utility program provided by Ward Systems Group. To run the troubleshooting program, follow the procedure below:

  1. Click the Start button and choose the Run command.
  2. In the Open box, type: “<NeuroShell Trader Path>utildebug”, where <NeuroShell Trader Path> is replaced by the letter of the drive the NeuroShell Trader is installed on followed by the path that NeuroShell Trader is installed in (i.e., “c:NeuroShell Traderutildebug”).
  3. Press the OK button to start the Debug Utility.
  4. Follow the instructions.
  5. If you are still unable to solve your problem, please contact Ward Systems Group Technical Support.

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